Get Support on Photowall
We take great care in satisfying you as our
customer and try our best to give you the support. If you have any
questions or suggestions, most likely you can find the solution on our
website. And never hesitate to let us know all about that.
Please check the
following FAQ first.
If you can't find the answer you're looking for, please fill out our
online support form.
To share your experience
and opinions with others, please visit our
Q: How can I use these
framed pictures created in other software such as
A: You should save the picture in a format which
can preserve the alpha channel information. Set the layers you want to use
to be visible only first. Use the menu item <Save as> to save the picture
as a TGA and TIFF image file. Remember to set the option "alpha channel" on. Now
you can open this alpha-channel TGA and TIFF image file in other image processing
software as a transparent layer.
Q: Why didn't I
received a reg. code?
A: We need the Serial No. of
your Photowall for us to generate the reg. code for you.
You can find the serial No. in registration dialog box
after launch of Photowall. It is a 8-digit code which looks like 'X
V S C N M O P'
Q: How to move the frame?
A: Before verison 220.127.116.11, to move the frame around, press the <space>
key down then you can move it with the left-button of mouse. After version
18.104.22.168, you should only hold the frame to move it around.
Q: Why can't I enter printing
A: You can print photos only if you have installed a printer
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